Shipping & Returns

1. Processing Time

Each piece is carefully handcrafted and finished in small batches. Please allow 3–5 business days for your order to be prepared before shipping. 2. Shipping We ship both domestically and internationally. Shipping method and cost are confirmed with you directly during checkout via WhatsApp, based on your location and the items in your order. 3. Order Reservations Items added to your bag are reserved for 30 minutes while you shop. Your order is only confirmed once checkout is completed with a member of our team. 4. Returns & Exchanges Due to the nature of our products, all sales are final. We do not accept returns, refunds, or exchanges once an order has been confirmed and delivered. 5. Damaged or Defective Items If your item arrives damaged or has a manufacturing defect, please contact us within 7 days of delivery with clear photos so we can review the issue and provide an appropriate solution. 6. Custom & Made-to-Order Pieces Custom and made-to-order pieces are created specifically for you and are final sale. These items cannot be returned or exchanged unless they arrive damaged or defective. 7. Care & Warranty Every piece is made from 925 Sterling Silver, hand-finished, and carefully inspected before shipping. If your jewelry shows a manufacturing defect under normal use, contact us and we'll gladly assist you. 8. Contact For shipping questions, returns, or exchanges, reach us at hello@silverellajewelry.com or via WhatsApp.