Shop Policies
What to expect once you place an order, and how returns and exchanges work.
Each piece is handcrafted and finished in small batches. Please allow 3–5 business days for your order to be prepared before it ships.
We ship domestically and internationally. Shipping method and cost are confirmed with you directly during checkout via WhatsApp, based on your location and the items in your order.
Items added to your bag are held for 30 minutes while you shop. Your order is only confirmed once checkout is completed with a member of our team.
We accept returns and exchanges within 14 days of delivery for unworn items in their original condition and packaging. To start a return, contact us with your order details.
If your piece arrives damaged or with a manufacturing defect, contact us within 7 days of delivery with photos so we can make it right.
Custom and made-to-order pieces are crafted specifically for you and are final sale, unless the item arrives damaged or defective.
Every piece is solid sterling silver, finished by hand, and inspected before it ships. We stand behind our craftsmanship — if a piece shows a manufacturing fault under normal wear, reach out and we'll help.
For shipping questions, returns, or exchanges, reach us at hello@silverellajewelry.com or via WhatsApp.
